THE CONVENIENCE
ERA
HOW TO DELIVER CONVENIENT EXPERIENCES
WITH INNOVATIVE MARKETING IN KSA
10th November 2021
11:30 AM - 1:00 PM [KSA Time]
THE CONVENIENCE ERA
HOW TO DELIVER
CONVENIENT EXPERIENCES
WITH INNOVATIVE
MARKETING IN KSA
10th NOV 2021
11:30 PM - 1:00 PM [KSA Time]
90% of consumers in the KSA said they are actively looking for ways to simplify their busy lives & 88% of these
“convenience seekers” are willing to pay for products and solutions that save them time. But how can you make it easier
for customers to do business with you – leading them to reward you with their money, loyalty, and their referral?
To learn how to do this, join this free online session alongside KSA’s Top CX, Marketing & Digital Leaders
as we dive deep into various tips and tricks of driving exceptional CX by understanding:
– Power of Convenience: Six major dimensions that determine the success of the experience you’re providing.
– How to best leverage the powerful combination of personalization with data and customer needs to drive mutual value.
– How can you leverage immersive technologies such as AR, Voice & VR to create engaging experiences?
This will be an opportunity for you to meet with 25 hand-picked fellow leaders in your industry through carefully curated
breakout groups which will enable you to partake in enriching conversations, exchange fresh inspiration & grow your network.
90% of consumers in the KSA said
they are actively looking for ways
to simplify their busy lives & 88% of these “convenience seekers” are willing to pay for products and solutions that save them time.
But how can you make it easier for customers to do business with you – leading them to reward you with their money, loyalty, and their referral?
To learn how to do this, join this free online session alongside
KSA’s Top CX, Marketing & Digital Leaders as we dive deep into various tips and tricks of driving exceptional CX by understanding:
– Power of Convenience: Six major dimensions that determine the success of the experience you’re providing.
– How to best leverage the powerful combination of personalization with data and customer needs to drive mutual value.
– How can you leverage immersive technologies such as AR, Voice & VR to create engaging experiences?
This will be an opportunity for you to meet with 25 hand-picked fellow leaders in your industry through carefully curated breakout groups which will enable you to partake in enriching conversations, exchange fresh inspiration & grow your network.
Speakers
Learn from global leaders and experts
Arnau Sola
Innovation Specialist
Neom
Russel Bacha
Head of Technology & Loyalty
Virgin Megastore
Saleh Al Sulami
Head of Retail & E-Commerce
Mohammed Yousef
Naghi Motors
Arnau Sola
Innovation Specialist
Neom
Russel Bacha
Head of Technology & Loyalty
Virgin Megastore
Saleh Al Sulami
Head of Retail
& E-Commerce
Mohammed Yousef
Naghi Motors
Karen Chapple
Snr Director, CX Solution
Oracle
Craig Kinnersley
UK’s No.1 Loyalty
Marketing Expert
Eoin O Cuilleanain
Regional Manager, Emerging Markets
Zendesk
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Karen Chapple
Snr Director, CX Solution
Oracle
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Nayab Rafiq
CEO/Moderator
Pinnacle
Middle East
Mazen Al Fawaz
Senior Territory Manager
Zendesk
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Dr Nickson Reynolds
Global Head of Product Testing
Ipsos
Susan Keebine
Commercial Account Executive
Zendesk
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Dr Nickson Reynolds
Global Head of Product Testing
Ipsos
Piotr Lysak
Head of Marketing & Digital
Flyadeal
Nayab Rafiq
CEO & Moderator
Pinnacle Middle East
Dr Nickson Reynolds
Global Head of Product Testing
Ipsos
Mazen Al Fawaz
Senior Territory Manager
Zendesk
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Susan Keebine
Head of CX
Mama Money
Nayab Rafiq
CEO/Moderator
Pinnacle Middle East
Nayab Rafiq
CEO & Moderator
Pinnacle Middle East
Mohamed Alogaily
VP of Product
Anghami
Alexis Hartmann
VP – Southern Europe & MEA
Amplitude
Gustavo Smidt
Chief Product Officer
Namshi
Consumers like to 'splurge' for convenience.
Key Topics
Power of Convenience:
Six major dimensions that determine the
success of the experience you’re providing.
Driving Frictionless & Intuitive Shopping:
Empowering customers with convenient
self-service journeys.
Future of Digital Wallets:
Enhancing seamless financial transactions
for customers in the mobile-first era.
Enhancing UX & Social CX:
How to optimize your digital platforms to
drive real decision-making from customers.
Adding Value through Technology:
Leveraging immersive technologies such as AR, Voice & VR to create engaging experiences.
Harnessing the Power of Personalization:
Integrating the understanding of customers and
their data from Marketing to Fulfilment.
Key Topics
Power of Convenience:
Six major dimensions that determine the success of the experience you’re providing.
Driving Frictionless & Intuitive Shopping:
Empowering customers with convenient self-service journeys.
Future of Digital Wallets:
Enhancing seamless financial transactions for customers in the mobile-first era.
Enhancing UX & Social CX:
How to optimize your digital platforms to drive real decision-making from customers.
Adding Value through Technology:
Leveraging immersive technologies such as AR, Voice & VR to create engaging experiences.
Harnessing the Power of Personalization:
Integrating the understanding of customers and their data from Marketing to Fulfilment.
Exclusively Designed For
CX, Marketing & Digital Leaders
C-Level Executives, VP, Directors, Heads, Senior Managers of Marketing, Strategy, CX, Digital, Digital Marketing, Digital Transformation, Operations, IT, Innovation, Data, Commerce, Loyalty, Customer Insights, Customer Service, Omni-Channel
LIMITED SEATS, REGISTER NOW
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