MARKETING
& CX
SERENDIPITY
HOW TO BE AT THE RIGHT PLACE,
AT THE RIGHT TIME FOR YOUR CUSTOMERS
24th NOV 2021
12:00 PM - 01:00 PM [UAE]
10:00 AM - 11:00 AM [South Africa]
MARKETING
& CX
SERENDIPITY
HOW TO BE AT THE RIGHT PLACE,
AT THE RIGHT TIME FOR YOUR CUSTOMERS
24th NOV 2021
12:00 PM - 01:00 PM [UAE Time]
10:00 AM - 11:00 AM [SA Time]
The modern approach to Marketing & CX is no longer about making a huge viral noise.
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It’s about maintaining a consistent, timely, and valuable connection with your customers
wherever they are and in the most meaningful way.Â
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To learn how to achieve this – join us for this free online session alongside MEA’s Top Marketing & CX Leaders, as we diveÂ
deep into how most future-thinking companies are crafting customer strategies that leverage data, creativity,
empathy & technology to connect with the customers at the right channels, at the right time, repeatedly.Â
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The modern approach to Marketing & CX is no longer about making a huge viral noise.Â
Â
It’s about maintaining a consistent, timely, and valuable connection with your customers wherever they are and in the most meaningful way.Â
Â
To learn how to achieve this – join us for this free online session alongside MEA’s Top Marketing & CX Leaders, as we diveÂ
deep into how most future-thinking companies are crafting customer strategies that leverage data, creativity, empathy & technology to connect with the customers at the right channels, at the right time, repeatedly.Â
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Speakers
Learn from global leaders and experts
Kaveer Maharaj
Loyalty Head
Starbucks MENAÂ
Max Byloff
Head of CX
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Oracle
Moiza Saeed
Director – New Venture
Tabalat
Tom Peace
Managing Director – The Loyalty People
Customer Loyalty Innovator
Kaveer Maharaj
Loyalty Head
Starbucks MENAÂ
Max Byloff
Head of CX
Oracle
Tom Peace
Managing Director – The Loyalty People
Customer Loyalty Innovator
Moiz Ahmed
Ass VP – UX & Product Development
Mashreq Bank
Hamza Nihal
VP e-Commerce & Marketing
Rubaiyat Modern Luxury Co. LTD
Moiza Saeed
Director – New Ventures
Tabalat
Sam Tatam
Global Head of Behavioural Science
Ogilvy
Nayab Rafiq
CEO & Moderator
Pinnacle Middle East
Moiz Ahmed
Assistant VP – UX & Product Development
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Mashreq Bank
Hamza Nihal
VP e-Commerce & Marketing
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Rubaiyat Modern Luxury Co. LTD
Sam Tatam
Global Head of Behavioural Science
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Ogilvy
Nayab Rafiq
CEO & Moderator
Pinnacle Middle East
Also Featuring
Daniel White
Illustrator & Best Selling Author
The Smart Marketing Book is a practical, reliable, and concise title that offers the core marketing principles – applicable for anyone who wishes to improve their organization’s financial and creative values. It is a straightforward guide that avoids unnecessary and time-consuming practices.
Daniel White
Illustrator & Best Selling Author
The Smart Marketing Book is a practical, reliable, and concise title that offers the core marketing principles – applicable for anyone who wishes to improve their organization’s financial and creative values. It is a straightforward guide that avoids unnecessary and time-consuming practices.
Avoid Losing Your Customer:
Avoid Losing Your Customer:
Be at the right place,
at the right time.
Key Topics
Identifying the Right Channels of Engagement:
The framework of identifying the right channels for your organization to capture and engage customers.
Customer Sentiments to Personalized Interactions:Â
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How to interpret customer data quickly to drive personalized engagement across channels, messages, design & services.
Driving Frictionless & Intuitive Shopping:Â
Empowering customers with convenient self-service journeys.
Enhancing UX & Social CX:
How to optimize your digital platforms to drive real decision-making from customers.
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Adding Value through Technology:Â
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Leveraging immersive technologies such as AR, Voice & VR to create engaging experiences.
Interpreting Customer Analytics & Growing
Your Business:
Â
Identify problems, uncover opportunities, and measure impact using data to build competitive products.
Key Topics
Identifying the Right Channels of Engagement:Â
Â
 The framework of identifying the right channels for your organization to capture
and engage customers.
Â
Â
Customer Sentiments to
Personalized Interactions:Â
Â
How to interpret customer data quickly to drive personalized engagement across channels, messages, design & services.
Â
 Driving Frictionless & Intuitive Shopping:
Â
Empowering customers with convenient self-service journeys.
Â
Enhancing UX & Social CX:Â
Â
How to optimize your digital platforms to drive real decision-making from customers.
Adding Value through Technology:Â
Â
Leveraging immersive technologies such as AR,Â
Voice & VR to create engaging experiences.
Â
Interpreting Customer Analytics & Growing Business:
Â
Identify problems, uncover opportunities, and measureÂ
impact using data to build competitive products.
Exclusively Designed For
CX, Marketing & Digital Professionals
C-Level, VPs, Directors, Heads of Marketing, CX, Digital, Customer Service,
Customer Care, Product, Customer Operations, Omnichannel, Loyalty,
Innovation, Digital Transformation, Commerce, Technology, Customer Engagement
C-Level, VPs, Directors, Marketing, Heads of Customer Service, Customer Care, Customer Operations, CX, Digital, Omnichannel, Loyalty, Innovation, Digital Transformation, Commerce, Technology, Customer Engagement
LIMITED SEATS, REGISTER NOW
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