AGENDA
What we have planned for you?
30 Mins - Panel Session
Live panel session with Q&A
15 Mins - Live Q&A
Live Q&A session with the panelists and quick wrap up with key insights and actionable takeaways
Online Masterclass Designed Exclusively for Retail & eCommerce Leaders in the Middle East
Digital Customer Engagement
IN THE MIDDLE EAST’S RETAIL & E-COMMERCE SECTOR
14th July 2020
12:30 PM - 1:30 PM (UAE Time) 11:30 AM – 12:30 PM [Arabian Standard Time - GMT+3]
Designed exclusively for Middle East’s Retail and eCommerce sector focusing on leveraging smarter digital solutions to empower your business with:
Customer behavior predictions – reduced costs – higher customer loyalty – optimized digital strategy – agile customer support team.
According to recent reports and surveys, Fifty-two percent of customer service professionals say the global pandemic is affecting their customer service with Ninety percent of them admitting that customer service is more important than ever amidst the global pandemic.
The recent restriction on movements have caused massive shifts in consumer buying behavior. Shoppers in the Middle East have not taken long to turn online for their needs.
Now, all of this has put organizations under immense pressure to deliver quality service and support over digital channels that lead to overall positive customer experience – how can this be achieved? Of course, by integrating digital in an intelligent way while being customer-centric!
DESIGNING CUSTOMER EXPERIENCE FOR TODAY AND TOMORROW
Speakers
Learn from global leaders and experts
Owen McConnell
CX Expert & Regional Manager
Zendesk
Saleh Al Sulami
Senior General Manager eCommerce
Abdul Latif Jameel
Heike Lieb Wilson
Former Executive Director
Tommy Hilfiger & Porsche Design
Balasubramaniam V
Head of Omnichannel
Landmark
Ansar Kanhiroli
Head of Digital
Al Futtaim
Owen McConnell – CX Expert & Regional Manager
Zendesk
Saleh Al Sulami – Senior General Manager eCommerce
Abdul Latif Jameel
Heike Lieb Wilson – Former Executive Director
Tommy Hilfiger & Porsche Design
Balasubramaniam V – Head of Omnichannel
Landmark
Ansar Kanhiroli – Head of Digital
Al Futtaim
“We’re making this fun, engaging and informative. So you can take a break from your daily grind and get some fresh energy and ideas from outside your bubble.”
Days
Hours
Minutes
Seconds
KEY TOPICS
From Brick and Mortar to eCommerce: Digital Touchpoints and Channels to Consider
Understanding your Customers: Personalizing Self-Service Experience in the Low-Touch Economy
Social & Intelligent Messaging: Powerful Messaging Strategy to Strengthen Customer Service
Back-end Integration of Self-Service & OmniChannel Customer Support
Deploying A.I Chatbots & Virtual Agents
Exclusively Designed For
C-level Executives
VPs/Directors/Heads/Senior Managers of:
CX, Marketing, Digital Transformation, Operations, Customer Engagement, Strategy, Technology, Digital, IT, Omnichannel, Customer Service, Customer Support
LIMITED SEATS, REGISTER NOW
Please note that this is a free of cost event for relevant job titles and companies. to invited participants if you haven't received a formal invitation please contact us.
*Please note that Pinnacle Middle East holds the right to reject registrations that do not meet the criteria for this event.
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