60% of long-term customers use emotional language to describe their connection to favored brands. Experience starts with the premise that an individual’s beliefs, values, feelings, and ambitions are more important because they form the foundation for who they are and what they want from the organizations with which they choose to engage.
But how often do you put yourself in your customers’ shoes and experience the journey you have designed for them?
It’s critical for businesses to understand how to connect with customers by creating experiences and stories that resonate on a deeply human level.
The evolution of technology and innovation has led to the introduction of many jargons when it comes to providing real experience to customers. During this session, we will break-down CX in simple terms and go through a journey on how you can implement new strategies that will leave a good impression and make it easier for a customer to deal with your brand.
60% of long-term customers use emotional language to describe their connection to favored brands. Experience starts with the premise that an individual’s beliefs, values, feelings, and ambitions are more important because they form the foundation for who they are and what they want from the organizations with which they choose to engage.
But how often do you put yourself in your customers’ shoes and experience the journey you have designed for them?
The evolution of technology and innovation has led to the introduction of many jargons when it comes to providing real experience to customers. During this session, we will break-down CX in simple terms and go through a journey on how you can implement new strategies that will leave a good impression and make it easier for a customer to deal with your brand.
What we have planned for you?
Live panel session with Q&A.
You’ll be placed in smaller sized groups a digital roundtable where you’ll be given the chance to have relaxed and meaningful conversations with other industry leaders.
Wrap up with key insights and actionable takeaways.
Learn from global leaders and experts
Hesham AlGhamdi
Digital Transformation Director
Hesham AlMekkawi
CEO and Board Executive
Nick Vinckier
Head of Growth
Jayakumar Mohanachandran
CIO
Tom Bird
Senior Director of CX EMEA
Nayab Rafiq
CEO
Venue management
Permit processing
Production
Logistics
On-site management
Database build
Delegate acquisition
Speaker acquisition
Tracking and reporting
Content conceptualization
Story synthesis
Timeline development
Personalized presentation
Format identification and development
Audience Profile
Content conceptualization
Event agenda
Brand revisit