Companies have been forced to take immediate action steps to meet their consumers’ needs, as Covid-19 continues to change business models and disrupt daily life around the world. With people in their homes self-isolating, customers turn to contact centers and digital platforms to connect with brands. Consequently, these channels come under a huge amount of pressure.
In these difficult times, with customer queries rising rapidly and restrictions on resources/work model,
How can you create an exceptional customer experience while reducing cost, serving customers faster, and prioritizing your personnel expertise?
Integrating self-service solutions with all channels and platforms makes for a seamless CX. Self-service allows you to provide online support to your customers without requiring any interaction with a representative/live agent from your company.
What we have planned for you?
Live panel session with Q&A
You’ll be placed in smaller sized groups a digital roundtable where you’ll be given the chance to have relaxed and meaningful conversations with other South African CX and digital leaders.
Wrap up with key insights and actionable takeaways
Learn from global leaders and experts
Audience Profile
Content conceptualization
Event agenda
Brand revisit
Content conceptualization
Story synthesis
Timeline development
Personalized presentation
Format identification and development
Database build
Delegate acquisition
Speaker acquisition
Tracking and reporting
Venue management
Permit processing
Production
Logistics
On-site management