In South Africa, over 1Bn Rand is wasted on ad spend attracting customers who might not even stick around and about 39% of consumers would leave a brand again after a negative experience.

Consumers wield considerable power as potential brand advocates. There is no use spending money on acquiring new customers if they don’t stick around or worse if they become vocal detractors. To earn that advocacy, businesses must deliver good customer experiences.

How can you create an exceptional customer experience while reducing cost, serving customers faster, and prioritizing your personnel expertise? Of course, by integrating digital in an intelligent way while being customer-centric!

We’re bringing to you an online masterclass that is designed to empower your business with solutions that will help –

Predict customer behaviors – reduce costs – increase customer loyalty – optimize digital strategy – create an agile customer support team and more !